To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.
High water bill? Did you know.......
A toilet that hangs up or leaks looses about 200 gallons per day. Since the water flows down the septic tank, leaking toilets don't necessarily leave any signs of a leak, until you get the bill. The average leaky toilet can waste about 200 gallons of water per day. That's over 6,000 gallons a month for just one leaking toilet!
A yard hydrant can leak underground. The bottom valve assembly on a yard hydrant cannot withstand freezing temperatures. It may crack or burst if frozen causing an underground water leak, which is a massive headache to fix. This valve piece is where the water shuts off. Below it, the pressurized waterline is ready to dispense water when opened. Leaks will vary from a small 1/2 gallons per minute to a totally busted 10 or 11 gpm. That is 72 to 14,400 gallons a day.
If you leave your yard hose on with a typical sprinkler using a standard 5/8" garden hose you use about 1,020 gallons of water an hour; if you water three times per week, that's about 12,240 gallons per month.
High water bills are usually caused by unnoticed customer usage.
How could I have used this much water?
You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.
What do I do if I am experiencing low pressure?
Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.
Why is my water discolored?
A repair could have been completed recently allowing air to enter the line, causing the milky look.
My water tastes, looks, and smells funny. Is it safe to drink?
All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Systems that use chloramine as a disinfectant must maintain a level of 0.5 mg/L by state law. Our disinfectant levels are tested daily to ensure safety.
Why does debris come out of the faucet when running hot water?
Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.
Why do I have a previous balance when I know I sent in my payment?
We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.
